How to Perform Waiver, Credit Refund or Other Debit?

  1. Upon successful logon to the system, proceed to search for the Waiver/ Credit Refund/ Other Debit function from the Tree Menu, displayed on the left-hand side of the screen. Scroll up and down, if necessary.

  2. Mouse over the Waiver/ Credit Refund/ Other Debit function name and click once on it.

  3. Then, the selected function screen will be displayed at the right-hand side of the system’s screen.

  4. Search for the relevant account.

  5. The details of the selected account will be displayed.

  6. Proceed to do one of the followings, and then input all other related information, and then save it:-

    • Select a charged item to be waived

    • Select the excess payment item to be refunded to customer.

    • Select an item to be debited or charged into the selected credit facility account.