How to Process Credit Application?

  1. Upon successful logon to the system, proceed to search for the CA Workspace function from the Tree Menu, displayed on the left-hand side of the screen. Scroll up and down, if necessary.

  2. Mouse over the CA Workspace function name and click once on it.

  3. Then, the selected function screen will be displayed at the right-hand side of the system’s screen.

  4. The assigned tasks to be performed on credit applications will be displayed by the related 'workflow stage' or 'task' cards.

  5. The respective application processing workflow stages or task category, are summarised, as follows:-

My Draft

  1. Proceed to continue drafting credit application via the My Draft task card.

  2. Thereafter, proceed to input or update data in this CA Workspace function.

Note: Once a credit application have been newly created but still in draft form, system will park it under the 'My Draft' task card.

Credit Check

  1. Proceed to initiate credit application verification process (on the financial background of the applicant) via the Credit Check task card.

  2. Thereafter, proceed to verify the customers' background in this CA Workspace function.

Credit Reco (This is an optional workflow stage, which is configurable)

  1. Proceed to initiate credit application review via the Credit Reco task card.

  2. Thereafter, proceed to recommend to either approve or reject the credit application in this CA Workspace function.

Credit Approval

  1. Proceed to initiate credit application final review or approval via the Credit Approval task card.

  2. Thereafter, proceed to approve or reject the credit application in this CA Workspace function.

Customer Decision

  1. Proceed to confirm the decision of the applicant on the credit facility offered by the financier via the Customer Decision task card.

  2. Thereafter, proceed to update customer decision in this CA Workspace function.

  • In order to move from one workflow stage to another, user needs to click once on the 'Submit' button, after saving the date inputted or updated.

  • As long as the respective credit application has not been approved or rejected yet, it can be sent for rework by each workflow stage’s assigned user.