Other Due Account Enquiry Function - Introduction

Tele-Collectors' primary responsibilities are to negotiate and secure credit repayment commitments from delinquent customers.

The possible debt collection cases (accounts) that can be accessed by the respective Tele-Collector, are those cases (accounts) already tagged for 'Tele-Collector' by the related account officers or managers at the 'Collection Workspace' function.

In fact, a list of 'Tele-Collector' tagged accounts will be provided to the respective members of the 'Tele-Collector' team for references and further actions.

In view of the above, this function will come in useful to allow the users (Tele-Collectors) to do the followings:-

(At this Other Due Account Enquiry function’s screen)

  • Search for the relevant account

(At the Collection Workspace function’s screen)

  • View the following categories of details for the respective selected debt collection case (account), to call upon.

    • Customer Information

    • Account Information

    • Transaction Details

    • Post-dated Cheques Received

    • Promised to Pay plans

    • Upcoming debt collection events

  • Call the respective delinquent account’s borrowers and update the details and status of the call made to the borrowers.

  • Create the 'Promise to Pay (PTP)' plan at the PTP events.

  • Any relevant remarks on the account.

Basically, this 'Other Due Account Enquiry' function screen will display the list of accounts, that has been assigned by collectors to be handled by 'Tele-Collectors'.

However, once user has clicked once on a debt collection case (delinquent account), system will display the 'Collection Workspace' screen with each related account’s details and events that can be performed.