Blacklist Customer Maintenance Function - Introduction
Blacklist refers to the list of entities whom for some reasons have been denied of a particular privilege, service, mobility, access or recognition, especially one listed by government or an organisation. The information are usually made available via newspapers and/ or circulars from associations and other banks or financial institutions.
In this context, blacklisted customer in system refers to a list of blacklisted customer for various reasons. Each customer can have several blacklist records under his profile. If the customer identity number, or name inputted at this function matches any of the bank or financial institution’s customer records, then, he will be blacklisted.
This function basically allows user to manually maintain blacklisted customer record with related details, sourced externally.
When a customer has been blacklisted, system will highlight it, during certain situations.
Some situations, are as follows:-
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Creation of customer information file (CIF)
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Update any details concerning CIF level.
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Creation of new credit application for facilities (during Credit Check workflow stage)
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Enquiry on CIF
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Enquiry made on the related credit facility accounts, via the link to the 'Customer Maintenance' function screen.