Synergi User Manual

Bulk Reassign Case Function - Fields Description

At this function, user will come across various fields or columns that needs to be maintained with relevant data.

The descriptions of the respective field or column, are as follows:-

<Reassign Case in Bulk> (Panel)
<Existing Collector> (Sub-Panel)
Current Officer	This is the User ID of a debt collector, and his assigned debt collection team. This debt collector is a subordinate of the logon manager. Note: The list of User ID of debt collectors that can be selected for this field is retrieved based on the settings made at the 'DC Organisation Structure' function.
Total No of Account	This is the number of delinquent accounts that has been assigned to the Collection officer (whose User ID is displayed at the 'Current Officer' field).
Remarks	This is the additional comments or notations related to the reassignment of the delinquent accounts.
<Case Selection and New Collector> (Sub-Panel)
Total Accounts Selected	This is the number of delinquent accounts that will be reassigned to a new Collection Officer.
New Collection Officer	This is the User ID of a debt collector, and his assigned debt collection team. This is new debt collector for the number of debt cases, displayed at the 'Total Accounts Selected' field. This debt collector is a subordinate of the logon manager. Note: The list of User ID of debt collectors that can be selected for this field is retrieved based on the settings made at the 'DC Organisation Structure' function.

<Reassign Case in Bulk> (Panel)

<Existing Collector> (Sub-Panel)

Current Officer

This is the User ID of a debt collector, and his assigned debt collection team. This debt collector is a subordinate of the logon manager.

Note: The list of User ID of debt collectors that can be selected for this field is retrieved based on the settings made at the 'DC Organisation Structure' function.

Total No of Account

This is the number of delinquent accounts that has been assigned to the Collection officer (whose User ID is displayed at the 'Current Officer' field).

Remarks

This is the additional comments or notations related to the reassignment of the delinquent accounts.

<Case Selection and New Collector> (Sub-Panel)

Total Accounts Selected

This is the number of delinquent accounts that will be reassigned to a new Collection Officer.

New Collection Officer

This is the User ID of a debt collector, and his assigned debt collection team. This is new debt collector for the number of debt cases, displayed at the 'Total Accounts Selected' field. This debt collector is a subordinate of the logon manager.

Note: The list of User ID of debt collectors that can be selected for this field is retrieved based on the settings made at the 'DC Organisation Structure' function.