Customer Relationship Function - Update Scenarios

Scenario 1: Update Customer Relationship

Details

Step 1

From the Tree Menu, search for the Customer Relationship function, and then click once on it.

Step 2

By default, system will display the screen without any data.

Step 3

Proceed to input value at the search criteria field located at the 'Customer Search Criteria' panel. Then, click once on a relevant search criterion button.

Step 4

System will retrieve records of existing customer and display accordingly at the Customer Listing pop-up window.

Step 5

Proceed to select a record of an existing customer by mousing over the record, and click once on it.

Step 6

Information of the selected record of an existing customer will be displayed at the 'Customer Information' panel, and the 'Customer Relationship Maintenance' panel.

Step 7

Mouse over a customer record at the 'Customer Relationship Maintenance' panel and click once on the Details icon.

Note:

  • To update relationship , the current CIF record should be linked to a parent record.

  • The first row of customer record is the 'parent' customer record. Therefore, it cannot be selected to change the customer relationship details.

Step 8

System will display Customer Relationship Details pop-up window. Proceed to update or overwrite the relevant details.

Step 9

Then, click once on the Save button to save all data. Upon confirmation on data saving, system will proceed to capture and save data updated.

Note:

Click once on the Cancel button, to discard all changes made.