Collection Workdesk - Introduction

The purpose of the debt collection department in the respective bank or financial institution is to pursue for payments of debts owed by customers.

Thus, this function will be useful as it allows users (the debt collector or collector team lead or collector manager) to do the following, during the daily debt collection process in a bank or financial institution:-

(At this Collection Workdesk function’s screen)

  • To view the list of delinquent accounts by debt collection plan (days past due range) that have been assigned to him (debt collector), or his team (debt collection team lead), or his teams (debt collection manager), with the following accounts' breakdown details, subject to the available filters:-

    • (Accounts Breakdowns Categories)

      • New accounts been assigned

      • Accounts with PTP in the 'Active' status

      • Accounts that have breached the maximum number of times broken PTP allowed

      • Account with no repayment made since the facility was released

    • (Filters)

      • Credit Facility Product

      • Account Branch

      • Debt Collection Plan

      • Customer Type (Individual or Non-Individual)

      • Debt Collection Event (e.g., Call Borrower, PTP, Print Letters and Reminders and Transfer to Litigation)

      • Assigned Solicitor handling the related legal proceeding

  • To perform quick search for delinquent account(s) that have been assigned to him, or his team, or his teams.

Basically, this 'Collection Workdesk' function screen will display the overview of the progress of debt collection cases (delinquent accounts).

However, once user has clicked twice on any hyperlinked number of debt collection cases (delinquent accounts), system will display the 'Collection Workspace' screen with each related account’s details and events that can be performed.